General Questions
General Questions
7kW variant is a single phase charger while the 22kW is a three phase charger. Both have a maximum operating current of 32A.
No, the cable that comes with your car is a MODE 2 cable and is meant to be used with a 13A wall socket. The charging station uses a MODE 3 cable which can be purchased in our shop!
No, your battery will not overcharge. The car and charging station has a built-in communication module which stops charging once the car battery is fully charged.
Every car has a different battery capacity, this determines the charging duration. You can expect an average charging duration of 3 hours from 0% to 100%.
No, our charging stations only allows for 1 car to be charged at any given time. Only 1 outlet for plugging in the charging cable is available on each charging station.
1. Touch n’ Go – This payment system works by directly debiting the users “Touch n’ Go” card depending on the rate at which you set it.
2. RFID – This payment system allows users who have an RFID card to access the charging station, a monthly fee will be imposed for users to obtain the RFID card which works similar to an access card but for a charging station.
Yes, you are able to charge your car safely while it is raining. Our charging station are IP54 rated which means it is weather proof and will allow for a flawless and safe charging experience.
Yes, a charging station offers “fast” charging while a socket will charge your vehicle at a much slower pace. Another difference is that the socket has to be inspected and certified by professionals before utilizing it to ensure it can cater for charging.
Charging your vehicle will certainly help you save on gas, especially if your commute is really close to your home.
Shipping Queries
Shipping Queries
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal & public holidays within Malaysia. All in stock orders will be shipped on the same or the next working day upon received payment. We will provide you with the tracking number once your order has been shipped. Kindly contact us if you did not receive your order within the estimated delivery duration.
We will ship your order using various courier companies to ensure your parcels arrive on time.
Yes, please contact our customer service through e-mail as soon as possible. We will update it as long as it is not shipped yet.
Yes, we ship internationally. Delivery charges based on shipping companies.
Yes, you may pick up at our office. Please contact our customer service prior to collection.
Return & Refunds
Return & Refunds
All returns must be in or with their original packaging and you must quote the returns number. Your statutory rights are not affected. Please call us on 03-7887 2912 and we will try to help as best we can. Unfortunately, we do not hold any agreement with local couriers so any returns will be at your own expense.
If you receive goods that are damaged please contact us immediately. You will be given a Returns Number and we will arrange for collection. A replacement will be dispatched as soon as possible.
If your order is incomplete, and we have not notified you of this beforehand, contact us immediately explaining what the shortage is. We can then seek to resolve the issue promptly and to your satisfaction.
EV Connection Sdn Bhd
Unit B716, Block B, 7th Floor, Kelana Square,
No. 17, Jalan SS7/26, Kelana Jaya,
47301 Petaling Jaya, Selangor.
